Does EDC take deposits?

Yes - for all online bookings we require 25% deposit to secure your appointment. Please note all deposits are non-refundable and are valid for 3 years. Your deposit is able to be redeemed on any service/s or products in the salon (this excludes cosmetic tattoo deposits).

If you are running late:

Although we do try out best, as EDC operates on a back-to-back basis running 15 minutes late or greater (5 minutes for spray tans as it is a 15 minute appointment) will require your appointment to be rescheduled and result in a missed appointment fee.

Babies & Children in the salon

We kindly ask for any clients who have appointments over 30 minutes to please not bring babies or children. This is for the comfort of all our clients in the salon and their own safety. For appointments under 30 minutes we kindly ask you to let us know prior to your appointment if you plan to bring your baby or child. We thank you for your understanding and co-operation . Please note babies & children cannot come to tattoo appointments for safety reasons.

Bikes & Scooters

Please know bikes & scooters are not able to be bought into the salon. We don’t not have the space to facilitate storing bikes & it is an occupational hazard. For the safety of staff and clients your bike/scooter can be locked up outside (bike shop across road).

 Cancellation + Rescheduling Policy

EDC kindly asks all clients to provide 24 hours notice for cancellations and rescheduling. Bookings cancelled or rescheduled with less than 24 hours notice 50% incur fee of total booked services. This fee will be debited from your nominated card on file. Bookings with more than 24 hours notice will have their deposit kept on file to be used for future bookings. Please note unique T+Cs apply for Cosmetic Tattooing & Public Holidays.

Public Holidays - Cancelling or rescheduling within 24 hours when your appointment falls on a public holiday results in 100% fee of booked services.

If you need to reschedule outside of our business hours - please email hello@elliedunnecollective.com as our work phone is monitored within business hours. These hours can be found at the bottom of our website and on our contact page.

No-Shows

Cancellations within 1 hour from your appointment or fail to show requires full payment of booked service, as we are unable to allow another client to book in for treatment. This fee will be debited from your nominated card on file and is to be finalised before rebooking.

Cosmetic Tattoo Policy

For appointment changes to your tattoo treatment within 24 hours = full payment is required. For tattoo appointment changes from 24-72 hours = 50% fee incurs. Tattoo “specials” or discounted sales can only be rescheduled once and the new date must be confirmed upon rescheduling.

Feeling Unwell?

A kind reminder that it is salon policy and common hygiene practice to stay home if you are unwell. We work in very close proximity to one another & it’s best you rest at home & reschedule for another day when you’re feeling better.

Please understand if your arrive to an appointment unwell and/or wearing a mask, you will kindly be asked to reschedule and payment will still be required for your appointment as we will not have the ability to fill your time slot with another client.